Refunds & Returns Policy

At Psilo Minds, we strive to provide high-quality products and exceptional service.

However, we understand that there may be instances where you need to return or exchange an item. This Refunds and Returns Policy outlines our procedures regarding returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

Products must be unused and in their original packaging.
Returns must be initiated within 7 days of receipt of the product.
Proof of purchase (order number or receipt) is required to process any return.

2. Non-Returnable Items

Certain items are non-returnable due to safety and hygiene reasons. These include:

Opened or used psilocybin products, including mushrooms and truffles.
Gift cards or downloadable content.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@psilominds.io with your order number and reason for the return.
2. Receive Instructions: We will provide you with detailed instructions on how to return your item.
3. Ship the Item: Pack the item securely in its original packaging and ship it back to us at the address provided in the return instructions.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Please note that shipping costs are non-refundable, and you will be responsible for covering the return shipping fees unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exchanges

If you wish to exchange an item for a different product, please follow the same procedure as outlined above for returns. Once we receive your returned item, we will process your exchange based on product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@psilominds.io We may require photos of the damaged product to assist with your claim. We will work with you to resolve the issue promptly, either through a replacement or a full refund.

7. Changes to This Policy

Psilo Minds reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions regarding our Refunds and Returns Policy, please contact us at:

Email: info@psilominds.io
Address: Oregon, USA

Thank you for choosing PsiloMinds! We appreciate your trust in us and are committed to ensuring your satisfaction with our products and services.